December 16, 2010 - 18:34 AMT
PanARMENIAN.Net - VivaCell-MTS, a subsidiary of Mobile TeleSystems OJSC, has announced the launch of an online live chat - 111 Online - within its Internet Assistant web-based self-service customer care solutions.
111 Online live chat is a new web-based portal of VivaCell-MTS providing online interaction between customers and the company’s Contact Center’s staff – a fast and efficient way to satisfy the subscriber’s query.
“We are there in every possible mean to satisfy subscribers, which are calling us, visiting our service centers and now chatting with us via 111 Online. Driven by innovation, VivaCell-MTS is moving a step ahead towards giving different segments of our customers a differentiated customer experience,'' commented VivaCell-MTS General Manager Ralph Yirikian.
The live chat is an online, real time way to answer VivaCell-MTS subscribers’ queries related to products and services, account help, technical assistance, troubleshooting, etc. Qualified support team will be available to assist the customers with 24 hours 7 days a week support, the company’s press service reported.
For more product information one can visit www.vivacell.am, contact 111 free of charge hotline, chat through 111 Online, or approach one of the company’s 104 service centers and 11 thousand points of sales across Armenia.