// IP Marketing video - START// IP Marketing video - END

VivaCell-MTS launches online live chat – 111 Online

VivaCell-MTS launches online live chat – 111 Online

PanARMENIAN.Net - VivaCell-MTS, a subsidiary of Mobile TeleSystems OJSC, has announced the launch of an online live chat - 111 Online - within its Internet Assistant web-based self-service customer care solutions.

111 Online live chat is a new web-based portal of VivaCell-MTS providing online interaction between customers and the company’s Contact Center’s staff – a fast and efficient way to satisfy the subscriber’s query.

“We are there in every possible mean to satisfy subscribers, which are calling us, visiting our service centers and now chatting with us via 111 Online. Driven by innovation, VivaCell-MTS is moving a step ahead towards giving different segments of our customers a differentiated customer experience,'' commented VivaCell-MTS General Manager Ralph Yirikian.

The live chat is an online, real time way to answer VivaCell-MTS subscribers’ queries related to products and services, account help, technical assistance, troubleshooting, etc. Qualified support team will be available to assist the customers with 24 hours 7 days a week support, the company’s press service reported.

For more product information one can visit www.vivacell.am, contact 111 free of charge hotline, chat through 111 Online, or approach one of the company’s 104 service centers and 11 thousand points of sales across Armenia.

 Top stories
Facebook confirmed that this is an official effort, though it did not answer questions about how it works, how the data is used and retained.
It was not immediately clear whether Amazon will expand this model with more physical stores or offer the technology to other retailers.
The researchers found that iPhone users are also more likely to see their phone as a status symbol than Android users.
Suppliers say they have been asked to submit prototype screens with better resolution than ones from Samsung to differentiate its models.
Partner news