VivaCell-MTS briefs YSU students on peculiarities of service sector

PanARMENIAN.Net - Yet another Open Doors day was organized at VivaCell-MTS. This time the company hosted 30 students from the Services department at the School of Geography and Geology, Yerevan State University.

The students’ meeting with the General Manager of VivaCell-MTS was organized upon the initiative of the university as the students expressed willingness to learn more about the Company’s activities, corporate management practices, as well as the specifics of structural and quality management.

“VivaCell-MTS is a servicing company in as much as it is an ICT company. A company can have the best operational systems including cutting-edge technology, infrastructure, productivity, human resources, the best competence, and yet lag behind in terms of customer care. Customer care is a sort of applied science in nowadays world. It’s a key driver of competitive advantage. The principles of customer care are almost identical for different sectors, and VivaCell-MTS is ready to share its knowledge with you,” said VivaCell-MTS General Manager Ralph Yirikian.